Ričardas Plumpa is a Delivery Team Lead at Raffish Agency, where he leads the global delivery of managed services and onboarding for software-as-a-service (SaaS) customer experience management (CXM) solutions. With a strong background in customer experience, sales enablement, and operational leadership, he oversees end-to-end delivery, ensuring high-quality outcomes for enterprise clients.

Previously, Ričardas held multiple leadership roles, driving global sales enablement, go-to-market strategy, and process optimisation across international teams. His career spans more than a decade, evolving from event and project management into strategic leadership, with a focus on scaling teams, improving performance, and delivering measurable business impact.